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Experience

Facilities Management Integrator for Metropolitan Police, UK

An integrated managed service approach for the largest police force in the UK


客户:
Mayor’s Office for Policing & Crime / Metropolitan Police Service

位置:
UK

年:

2013

Project Details

Achieving significant savings through an integrated managed service approach for the largest police force in the UK. Continuously reviewing performance to drive savings and introduce innovation to work smarter and improve efficiencies.

  • Management of an integrated approach for the streamlined delivery of facilities management services
  • Development of a supply chain strategy and procurement of a new second tier supply chain to deliver 31 hard and soft facilities management (FM) services
  • A four-year framework agreement to allow the Greater London Authority (GLA) to procure FM services of a second-tier supply chain offering greater value for money
  • Establishment of a call center with state-of-the-art voice and IT equipment
  • Design, implementation and operation of a building management system focusing on energy consumption and management
  • Training of all staff, client and supply chain in management processes, business systems, auditing and assurance, risk management and IT

Project Highlights

  • Fast mobilization and establishment of a project management office
  • Exceeded the targeted 8% saving by achieving 20% saving (£16m) per annum on supply chain cost
  • Seamless delivery of 24/7 Intelligent Contact Centre operation, receiving 98,000 calls per year with 95% of calls answered within 30 seconds
  • Increase of 40% in direct SME suppliers
  • Transition of building management systems monitoring to KBR’s Intelligent Contact Centre with 80,000 fewer false alarms in the first month of operating
  • Achieved certification to ISO 44001 standard (collaborative working) in first four months of contract going live
  • Full security accreditation of IT/IM system and physical environment within 12 months of contract award
  • Improved the statutory compliance of the MPS estate through “single source of truth” process
  • With extensive supply chain management and procurement expertise in supporting government contracts, KBR is well-placed to manage effective tendering processes and drive through savings for our clients
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