Achieving process efficiencies, reducing duplication and ensuring a nationally consistent approach
- In 2011, the Commonwealth contracted CSC to develop the Defence Electronic Health System (DEHS) to manage Australian Defence Force (ADF) personnel health data throughout their service, from recruitment to discharge. CSC contracted KBR to design and develop all training and support materials to prepare ADF and contractor healthcare professionals to transition smoothly to the DEHS.
- With a system roll-out into 75 health centers and clinics across Australia, targeted and effective implementation training was pivotal to the success of the project as a whole.
- In September 2014, the DEHS was launched providing a range of benefits including:
- ADF members have an electronic medical record in one place, at one time, available in garrison or on operations
- Commanders can quickly ascertain the medical readiness of their entire formation
- Establishes the Department of Defence as the first organization to introduce a national eHealth record management system in Australia
- Improves the availability of accurate, up-to-date health data to treating clinicians and health care providers
- Allows health information to be easily and accurately passed to the Department of Veterans’ Affairs and civilian health providers
- Realizes process efficiencies with refined work practices, reducing duplication and ensuring a nationally consistent approach. The blended learning solution and implementation by KBR proved highly successful and was a combination of:
- Facilitated workshops (face-to-face)
- eLearning modules
- Facilitator and User Guides
- Quick reference guides (QRGs)
- Online systems simulations
- The face-to-face training and eLearning modules are underpinned by a suite of introductory materials that support the wider program change management initiatives by communicating system benefits and reducing anxiety among the new user groups.
- The workshops were facilitated by KBR training professionals and targeted at medical professionals, dental professionals and healthcare administrators, respectively. The workshops provide hands-on system training using dummy patient and user data, and include system fundamentals and role specific training.
- Potential users who were unable to attend the facilitator-led sessions are supported by specific role-based eLearning modules and learner guides.
- Simulations are also a feature of the eLearning and support users who require access to system information:
- Independently of the eLearning modules
- To undertake refresher training (throughout the life of the DEHS)
- As completion of the training is required to gain system access, a learning management system houses the online content and records successful completion of both eLearning and face-to-face training.
- The DEHS is now providing the ADF with significant improvements in continuity of care for military personnel, management and allocation of health resources, quality of business information and health reporting capabilities, and health record and information security
- As a result over 25,000 ADF members now have an active eHealth record
- Seven KBR training facilitators delivered implementation training to 1,855 clinical and support staff between February and December 2014, facilitating 137 separate courses, utilizing 29 individual venues, traveling on 165 interstate flights, and staying 396 accommodation nights